Customer support ticket conversation thread, SLA monitor & staff workbench with internal notes, canned response macros, and customer metadata sidebar.
Also available for React ->$pnpm dlx shadcn-vue@latest add https://uipkge.dev/r/vue/support-ticket-detail.json$npx shadcn-vue@latest add https://uipkge.dev/r/vue/support-ticket-detail.json$yarn dlx shadcn-vue@latest add https://uipkge.dev/r/vue/support-ticket-detail.json$bunx shadcn-vue@latest add https://uipkge.dev/r/vue/support-ticket-detail.jsonnpx shadcn-vue@latest add @uipkge/support-ticket-detailInstalls to:app/components/blocks/Type aliases exported from this item's source. Use these to shape the data you pass in.
ThreadMessageinterface ThreadMessage {
id: string
authorName: string
authorRole: string
authorEmail?: string
avatarText: string
badgeText: string
badgeVariant?: 'default' | 'secondary' | 'outline' | 'destructive' | 'success' | 'warning' | 'info'
timestamp: string
isInternal: boolean
content: string
}<script setup lang="ts">
import { ref } from 'vue'
import {
AlertCircle,
AlertTriangle,
ArrowUpRight,
Bold,
CheckCheck,
CheckCircle2,
ChevronRight,
Clock,
Code,
Copy,
Download,
Eye,
FileCode2,
Globe,
ImageIcon,
Italic,
Link2,
Lock,
MessageSquare,
Paperclip,
Send,
ShieldAlert,
Tag,
X,
} from 'lucide-vue-next'
import { Avatar, AvatarFallback } from '@/components/ui/avatar'
import { Badge } from '@/components/ui/badge'
import { Button } from '@/components/ui/button'
import { Card, CardContent, CardDescription, CardHeader, CardTitle } from '@/components/ui/card'
import { Input } from '@/components/ui/input'
import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from '@/components/ui/select'
import { Separator } from '@/components/ui/separator'
import { Tabs, TabsList, TabsTrigger } from '@/components/ui/tabs'
import { Textarea } from '@/components/ui/textarea'
interface ThreadMessage {
id: string
authorName: string
authorRole: string
authorEmail?: string
avatarText: string
badgeText: string
badgeVariant?: 'default' | 'secondary' | 'outline' | 'destructive' | 'success' | 'warning' | 'info'
timestamp: string
isInternal: boolean
content: string
}
const ticketStatus = ref('in_progress')
const ticketPriority = ref('high')
const assignedAgent = ref('elena_martinez')
const department = ref('platform')
const composerTab = ref<'public' | 'internal'>('public')
const replyDraft = ref('')
const selectedMacro = ref('')
const copiedLog = ref(false)
const tags = ref(['ssl-certificate', 'custom-domain', 'acme-challenge', 'enterprise-tier'])
const newTagInput = ref('')
const isAddingTag = ref(false)
const cannedMacros = [
{
id: 'ssl-guide',
name: 'SSL Guide',
text: `Hi Sarah,\n\nTo resolve the ACME challenge issue, please ensure your DNS provider includes the following CAA record:\n\n0 issue "letsencrypt.org"\n\nOnce added, DNS propagation typically takes 2-5 minutes, after which you can re-run verification in your domain dashboard.`,
},
{
id: 'request-logs',
name: 'Request logs',
text: `Hi Sarah,\n\nCould you please provide the full HAR export and debug network logs from your browser console during the SSL verification attempt? This will help us trace the challenge request.`,
},
{
id: 'refund-confirmation',
name: 'Refund confirmation',
text: `Hi Sarah,\n\nWe have processed the billing adjustment for your dedicated SSL add-on. You will see the credit reflected on your next statement.`,
},
]
const dynamicMessages = ref<ThreadMessage[]>([])
function handleEscalate() {
ticketStatus.value = 'escalated'
}
function handleResolve() {
ticketStatus.value = 'resolved'
}
function selectMacro(val: any) {
if (!val) return
const macro = cannedMacros.find((m) => m.id === val)
if (macro) {
replyDraft.value = macro.text
}
}
function applyFormat(type: 'bold' | 'code' | 'link') {
if (type === 'bold') {
replyDraft.value = replyDraft.value ? `${replyDraft.value} **bold text**` : '**bold text**'
} else if (type === 'code') {
replyDraft.value = replyDraft.value ? `${replyDraft.value}\n\`\`\`\ncode snippet\n\`\`\`` : '```\ncode snippet\n```'
} else if (type === 'link') {
replyDraft.value = replyDraft.value
? `${replyDraft.value} [link title](https://example.com)`
: '[link title](https://example.com)'
}
}
function copyErrorLog() {
copiedLog.value = true
setTimeout(() => {
copiedLog.value = false
}, 2000)
}
function sendReply() {
const body = replyDraft.value.trim()
if (!body) return
const isInternal = composerTab.value === 'internal'
dynamicMessages.value.push({
id: `msg-${Date.now()}`,
authorName: isInternal ? 'Alex Kim' : 'Elena Martinez',
authorRole: isInternal ? 'Senior DevOps' : 'Lead Support Engineer',
avatarText: isInternal ? 'AK' : 'EM',
badgeText: isInternal ? 'Internal Note - Only visible to team' : 'Support Engineer',
badgeVariant: isInternal ? 'warning' : 'default',
timestamp: 'Just now',
isInternal,
content: body,
})
replyDraft.value = ''
selectedMacro.value = ''
}
function sendAndSolve() {
sendReply()
ticketStatus.value = 'resolved'
}
function addTag() {
const t = newTagInput.value.trim().toLowerCase()
if (t && !tags.value.includes(t)) {
tags.value.push(t)
}
newTagInput.value = ''
isAddingTag.value = false
}
function removeTag(tagToRemove: string) {
tags.value = tags.value.filter((t) => t !== tagToRemove)
}
</script>
<template>
<div data-slot="support-ticket-detail" class="bg-background text-foreground w-full space-y-6">
<!-- Ticket Header -->
<header class="bg-card rounded-xl border p-5 shadow-xs sm:p-6">
<div class="flex flex-col gap-4">
<!-- Top Breadcrumb & Actions Row -->
<div class="flex flex-wrap items-center justify-between gap-3">
<div class="text-muted-foreground flex items-center gap-1.5 text-xs">
<span>Support</span>
<ChevronRight class="size-3.5" />
<span>Tickets</span>
<ChevronRight class="size-3.5" />
<span class="text-foreground font-mono font-medium">#TICK-8492</span>
</div>
<div class="flex items-center gap-2">
<Button variant="outline" size="sm" class="gap-1.5 text-xs font-medium" @click="handleEscalate">
<AlertTriangle class="text-warning size-3.5" />
Escalate
</Button>
<Button size="sm" class="gap-1.5 text-xs font-medium" @click="handleResolve">
<CheckCircle2 class="size-3.5" />
Resolve Ticket
</Button>
</div>
</div>
<!-- Ticket Title & Metadata -->
<div class="space-y-1.5">
<div class="flex flex-wrap items-center gap-2">
<span class="text-muted-foreground font-mono text-xs font-bold tracking-tight">#TICK-8492</span>
<h1 class="text-foreground text-lg font-bold tracking-tight sm:text-xl">
Cannot configure custom domain SSL certificate
</h1>
</div>
<p class="text-muted-foreground text-xs">
Opened 2 hours ago by <span class="text-foreground font-medium">Sarah Davis</span> (Acme Corp) via Web
Portal
</p>
</div>
<Separator />
<!-- Status Badges & SLA Strip -->
<div class="flex flex-wrap items-center gap-3">
<Badge variant="destructive" class="gap-1 font-medium">
<AlertCircle class="size-3" />
High Priority
</Badge>
<div class="w-44">
<Select v-model="ticketStatus">
<SelectTrigger size="sm" class="h-7 text-xs font-medium">
<SelectValue placeholder="Status" />
</SelectTrigger>
<SelectContent>
<SelectItem value="in_progress">
<span class="flex items-center gap-1.5">
<span class="bg-warning size-2 rounded-full" />
In Progress
</span>
</SelectItem>
<SelectItem value="waiting_on_customer">
<span class="flex items-center gap-1.5">
<span class="bg-info size-2 rounded-full" />
Waiting on Customer
</span>
</SelectItem>
<SelectItem value="escalated">
<span class="flex items-center gap-1.5">
<span class="bg-destructive size-2 rounded-full" />
Escalated
</span>
</SelectItem>
<SelectItem value="resolved">
<span class="flex items-center gap-1.5">
<span class="bg-success size-2 rounded-full" />
Resolved
</span>
</SelectItem>
</SelectContent>
</Select>
</div>
<div
class="border-warning/30 bg-warning/10 text-warning inline-flex items-center gap-1.5 rounded-full border px-2.5 py-1 text-xs font-medium"
>
<Clock class="size-3.5" />
<span>SLA: 42m remaining</span>
</div>
<Badge variant="outline" class="text-muted-foreground text-xs"> SSL & Custom Domains </Badge>
</div>
</div>
</header>
<!-- 2-Column Workspace -->
<div class="grid grid-cols-1 gap-6 lg:grid-cols-12">
<!-- Left Column: Conversation Thread & Composer (2/3) -->
<main class="space-y-6 lg:col-span-8">
<!-- Message 1: Customer Initial Request -->
<article class="bg-card rounded-xl border p-5 shadow-xs sm:p-6">
<div class="flex items-start justify-between gap-3">
<div class="flex items-center gap-3">
<Avatar class="size-10">
<AvatarFallback class="bg-primary/10 text-primary text-xs font-semibold">SD</AvatarFallback>
</Avatar>
<div>
<div class="flex items-center gap-2">
<span class="text-foreground text-sm font-semibold">Sarah Davis</span>
<Badge variant="secondary" class="text-xs font-normal">Customer</Badge>
</div>
<p class="text-muted-foreground text-xs">VP of Engineering · Acme Corp ([email protected])</p>
</div>
</div>
<time class="text-muted-foreground text-xs whitespace-nowrap">Today, 09:14 AM (2h ago)</time>
</div>
<div class="text-foreground/90 mt-4 space-y-3.5 text-sm leading-relaxed">
<p>
We are attempting to configure our custom apex domain
<code class="bg-muted text-foreground rounded px-1.5 py-0.5 font-mono text-xs">api.acme-corp.io</code> on
our production cluster, but automated SSL certificate provisioning fails repeatedly during the ACME DNS-01
verification challenge.
</p>
<p>
We verified that the CNAME and DNS TXT records exist in our Cloudflare dashboard, but the challenge
validation daemon continues to time out after 10 minutes with the stderr log below:
</p>
<!-- Error Code Block Placeholder -->
<div class="overflow-hidden rounded-lg border bg-zinc-950 text-zinc-100">
<div
class="text-muted-foreground flex items-center justify-between border-b border-zinc-800 bg-zinc-900/90 px-3.5 py-2 text-xs"
>
<div class="flex items-center gap-2">
<FileCode2 class="text-destructive size-3.5" />
<span class="font-mono text-xs">acme-provisioner-stderr.log</span>
</div>
<Button
variant="ghost"
size="sm"
class="h-6 gap-1 px-2 text-xs text-zinc-300 hover:bg-zinc-800 hover:text-zinc-100"
@click="copyErrorLog"
>
<Copy class="size-3" />
{{ copiedLog ? 'Copied' : 'Copy log' }}
</Button>
</div>
<pre
class="overflow-x-auto p-3.5 font-mono text-xs leading-relaxed text-zinc-300"
><code>[2026-10-24T09:12:44Z] [SSL: CERTIFICATE_VERIFY_FAILED] ACME challenge failed for _acme-challenge.api.acme-corp.io
[2026-10-24T09:13:58Z] DNS TXT record validation timed out after 600s. Response status: 400 Bad Request
[2026-10-24T09:14:02Z] Detail: CAA record restriction on 'acme-corp.io' prevented Let's Encrypt issuance.</code></pre>
</div>
<!-- Screenshot / Attachment Placeholder -->
<div class="bg-muted/40 rounded-lg border p-3">
<div class="flex items-center justify-between gap-3">
<div class="flex min-w-0 items-center gap-2.5">
<div class="bg-background flex size-9 shrink-0 items-center justify-center rounded-md border">
<ImageIcon class="text-muted-foreground size-4" />
</div>
<div class="min-w-0">
<p class="text-foreground truncate text-xs font-medium">cloudflare-dns-settings.png</p>
<p class="text-muted-foreground text-xs">1.4 MB · PNG Image Screenshot</p>
</div>
</div>
<div class="flex items-center gap-1">
<Button variant="ghost" size="sm" class="h-7 text-xs">
<Eye class="size-3.5" />
Preview
</Button>
<Button aria-label="Download attachment" variant="ghost" size="sm" class="h-7 text-xs">
<Download class="size-3.5" />
Download
</Button>
</div>
</div>
</div>
</div>
</article>
<!-- Message 2: Internal Staff Note (distinct yellow/amber tint background) -->
<article class="border-warning/30 bg-warning/10 dark:bg-warning/10 rounded-xl border p-5 shadow-xs sm:p-6">
<div class="flex items-start justify-between gap-3">
<div class="flex items-center gap-3">
<Avatar class="size-10">
<AvatarFallback class="bg-warning/20 text-warning text-xs font-semibold">AK</AvatarFallback>
</Avatar>
<div>
<div class="flex items-center gap-2">
<span class="text-foreground text-sm font-semibold">Alex Kim</span>
<Badge
variant="outline"
class="border-warning/40 bg-warning/20 text-warning gap-1 text-xs font-medium"
>
<Lock class="size-3" />
Internal Note - Only visible to team
</Badge>
</div>
<p class="text-muted-foreground text-xs">Senior DevOps Engineer · Tier 2 Infrastructure</p>
</div>
</div>
<time class="text-muted-foreground text-xs whitespace-nowrap">Today, 09:35 AM (1h ago)</time>
</div>
<div class="text-foreground/90 mt-4 space-y-2 text-sm leading-relaxed">
<p>
Checked Cloudflare DNS propagation on their nameservers via
<code class="text-foreground bg-warning/20 rounded px-1 py-0.5 font-mono text-xs"
>dig CAA acme-corp.io</code
>. Looks like their root zone has a CAA record restricting certificate issuance strictly to DigiCert
(<code class="text-foreground bg-warning/20 rounded px-1 py-0.5 font-mono text-xs"
>0 issue "digicert.com"</code
>), while our automated ACME pipeline requests Let's Encrypt certificates.
</p>
<p>
If they add
<code class="text-foreground bg-warning/20 rounded px-1 py-0.5 font-mono text-xs"
>0 issue "letsencrypt.org"</code
>
to their DNS CAA records, the validation handshake will complete within 2 minutes.
</p>
</div>
</article>
<!-- Message 3: Agent response -->
<article class="bg-card rounded-xl border p-5 shadow-xs sm:p-6">
<div class="flex items-start justify-between gap-3">
<div class="flex items-center gap-3">
<Avatar class="size-10">
<AvatarFallback class="bg-primary text-primary-foreground text-xs font-semibold">EM</AvatarFallback>
</Avatar>
<div>
<div class="flex items-center gap-2">
<span class="text-foreground text-sm font-semibold">Elena Martinez</span>
<Badge class="text-xs font-normal">Support Engineer</Badge>
</div>
<p class="text-muted-foreground text-xs">Lead Support Engineer · UIPKGE Staff</p>
</div>
</div>
<time class="text-muted-foreground text-xs whitespace-nowrap">Today, 09:48 AM (45m ago)</time>
</div>
<div class="text-foreground/90 mt-4 space-y-3 text-sm leading-relaxed">
<p>
Hi Sarah, thank you for providing the detailed error log! We analyzed the ACME challenge failure and
identified that your apex domain's DNS CAA records currently block Let's Encrypt certificate issuance.
</p>
<p>Please follow these step-by-step instructions to enable Let's Encrypt validation:</p>
<ol class="text-foreground/90 list-inside list-decimal space-y-1.5 pl-1 text-xs sm:text-sm">
<li>
Log in to your Cloudflare DNS dashboard for
<code class="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">acme-corp.io</code>.
</li>
<li>Navigate to <strong>DNS Settings</strong> → <strong>Add Record</strong>.</li>
<li>
Select <strong>CAA</strong>, set Flag to
<code class="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">0</code>, Tag to
<code class="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">issue</code>, and Value to
<code class="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">"letsencrypt.org"</code>.
</li>
<li>Allow up to 2 minutes for DNS TTL cache propagation across edge resolvers.</li>
<li>Return to your cluster settings dashboard and click <strong>Retry Verification</strong>.</li>
</ol>
<p>
Feel free to reply directly once you've saved the record, and we'll monitor the validation handshake from
our side!
</p>
</div>
</article>
<!-- Dynamic User Messages -->
<article
v-for="msg in dynamicMessages"
:key="msg.id"
:class="[
'rounded-xl border p-5 shadow-xs sm:p-6',
msg.isInternal ? 'border-warning/30 bg-warning/10' : 'bg-card',
]"
>
<div class="flex items-start justify-between gap-3">
<div class="flex items-center gap-3">
<Avatar class="size-10">
<AvatarFallback
:class="[
'text-xs font-semibold',
msg.isInternal ? 'bg-warning/20 text-warning' : 'bg-primary text-primary-foreground',
]"
>
{{ msg.avatarText }}
</AvatarFallback>
</Avatar>
<div>
<div class="flex items-center gap-2">
<span class="text-foreground text-sm font-semibold">{{ msg.authorName }}</span>
<Badge
:variant="msg.isInternal ? 'outline' : 'default'"
:class="
msg.isInternal
? 'border-warning/40 bg-warning/20 text-warning gap-1 text-xs font-medium'
: 'text-xs font-normal'
"
>
<Lock v-if="msg.isInternal" class="size-3" />
{{ msg.badgeText }}
</Badge>
</div>
<p class="text-muted-foreground text-xs">{{ msg.authorRole }}</p>
</div>
</div>
<time class="text-muted-foreground text-xs whitespace-nowrap">{{ msg.timestamp }}</time>
</div>
<div class="text-foreground/90 mt-4 text-sm leading-relaxed whitespace-pre-wrap">
{{ msg.content }}
</div>
</article>
<!-- Reply Box Composer -->
<section class="bg-card overflow-hidden rounded-xl border shadow-xs">
<Tabs v-model="composerTab" default-value="public">
<!-- Composer Header with Tabs & Macro Dropdown -->
<div class="bg-muted/30 flex flex-wrap items-center justify-between gap-3 border-b px-4 py-2.5">
<TabsList class="h-8">
<TabsTrigger value="public" class="gap-1.5 text-xs">
<MessageSquare class="size-3.5" />
Public Reply
</TabsTrigger>
<TabsTrigger value="internal" class="gap-1.5 text-xs">
<Lock class="size-3.5" />
Internal Note
</TabsTrigger>
</TabsList>
<!-- Canned Responses / Macros Dropdown -->
<div class="w-48">
<Select v-model="selectedMacro" @update:model-value="selectMacro">
<SelectTrigger size="sm" class="h-8 text-xs">
<SelectValue placeholder="Canned macro..." />
</SelectTrigger>
<SelectContent>
<SelectItem v-for="macro in cannedMacros" :key="macro.id" :value="macro.id">
{{ macro.name }}
</SelectItem>
</SelectContent>
</Select>
</div>
</div>
<div class="space-y-3 p-4">
<!-- Rich Formatting Toolbar -->
<div class="text-muted-foreground flex items-center gap-1 border-b pb-2">
<Button
variant="ghost"
size="icon"
class="size-7"
aria-label="Format bold"
@click="applyFormat('bold')"
>
<Bold class="size-3.5" />
</Button>
<Button
variant="ghost"
size="icon"
class="size-7"
aria-label="Format italic"
@click="applyFormat('bold')"
>
<Italic class="size-3.5" />
</Button>
<Button
variant="ghost"
size="icon"
class="size-7"
aria-label="Format code"
@click="applyFormat('code')"
>
<Code class="size-3.5" />
</Button>
<Button
variant="ghost"
size="icon"
class="size-7"
aria-label="Insert link"
@click="applyFormat('link')"
>
<Link2 class="size-3.5" />
</Button>
<Separator orientation="vertical" class="mx-1 h-4" />
<Button variant="ghost" size="icon" class="size-7" aria-label="Attach file">
<Paperclip class="size-3.5" />
</Button>
<span class="text-muted-foreground ml-auto text-xs">Markdown supported</span>
</div>
<!-- Textarea with dynamic background if internal note -->
<Textarea
v-model="replyDraft"
:placeholder="
composerTab === 'public'
? 'Write a public reply to Sarah Davis...'
: 'Add an internal note only visible to team members...'
"
rows="4"
:class="[
'resize-y text-sm',
composerTab === 'internal' ? 'border-warning/30 bg-warning/5 focus-visible:ring-warning/20' : '',
]"
/>
<!-- Composer Actions -->
<div class="flex flex-wrap items-center justify-between gap-3 pt-1">
<div class="text-muted-foreground flex items-center gap-2 text-xs">
<Paperclip class="size-3.5" />
<span>Attachments up to 25MB</span>
</div>
<div class="flex items-center gap-2">
<Button
v-if="composerTab === 'public'"
variant="outline"
size="sm"
class="gap-1.5 text-xs"
:disabled="!replyDraft.trim()"
@click="sendAndSolve"
>
<CheckCheck class="size-3.5" />
Send & Mark Solved
</Button>
<Button size="sm" class="gap-1.5 text-xs" :disabled="!replyDraft.trim()" @click="sendReply">
<Send class="size-3.5" />
{{ composerTab === 'public' ? 'Send Reply' : 'Add Internal Note' }}
</Button>
</div>
</div>
</div>
</Tabs>
</section>
</main>
<!-- Right Column: Customer & Ticket Metadata Sidebar (1/3) -->
<aside class="space-y-6 lg:col-span-4">
<!-- Customer Info Card -->
<Card>
<CardHeader class="pb-3">
<div class="flex items-start justify-between gap-2">
<div class="flex items-center gap-3">
<Avatar class="size-11">
<AvatarFallback class="bg-primary/10 text-primary text-sm font-semibold">SD</AvatarFallback>
</Avatar>
<div>
<CardTitle class="text-sm font-semibold">Sarah Davis</CardTitle>
<CardDescription class="text-xs">VP of Engineering</CardDescription>
</div>
</div>
<Badge variant="default" class="text-xs font-medium">Enterprise</Badge>
</div>
</CardHeader>
<CardContent class="space-y-3 pt-0">
<Separator />
<dl class="space-y-2.5 text-xs">
<div class="flex items-center justify-between gap-2">
<dt class="text-muted-foreground">Company</dt>
<dd class="text-foreground font-medium">Acme Corp</dd>
</div>
<div class="flex items-center justify-between gap-2">
<dt class="text-muted-foreground">Email</dt>
<dd class="text-foreground max-w-[180px] truncate font-medium">[email protected]</dd>
</div>
<div class="flex items-center justify-between gap-2">
<dt class="text-muted-foreground">Total Tickets</dt>
<dd class="text-foreground font-medium tabular-nums">12 (10 resolved)</dd>
</div>
<div class="flex items-center justify-between gap-2">
<dt class="text-muted-foreground">Customer Since</dt>
<dd class="text-foreground font-medium">Jan 2024</dd>
</div>
<div class="flex items-center justify-between gap-2">
<dt class="text-muted-foreground">SLA Plan</dt>
<dd class="text-foreground font-medium">1h Critical Response</dd>
</div>
<div class="flex items-center justify-between gap-2">
<dt class="text-muted-foreground">Timezone</dt>
<dd class="text-foreground font-medium">America/Los_Angeles (UTC-7)</dd>
</div>
</dl>
<Separator />
<Button variant="outline" size="sm" class="w-full justify-center gap-1.5 text-xs">
View Customer in CRM
<ArrowUpRight class="size-3.5" />
</Button>
</CardContent>
</Card>
<!-- Ticket Attributes Card -->
<Card>
<CardHeader class="pb-3">
<CardTitle class="text-sm font-semibold">Ticket Attributes</CardTitle>
</CardHeader>
<CardContent class="space-y-4 pt-0">
<!-- Assigned Agent -->
<div class="space-y-1.5">
<label class="text-muted-foreground text-xs font-medium">Assigned Agent</label>
<Select v-model="assignedAgent">
<SelectTrigger size="sm" class="w-full text-xs">
<SelectValue placeholder="Select Agent" />
</SelectTrigger>
<SelectContent>
<SelectItem value="elena_martinez">Elena Martinez (DevOps)</SelectItem>
<SelectItem value="alex_kim">Alex Kim (Tier 2)</SelectItem>
<SelectItem value="marcus_vance">Marcus Vance (Platform)</SelectItem>
<SelectItem value="unassigned">Unassigned</SelectItem>
</SelectContent>
</Select>
</div>
<!-- Department -->
<div class="space-y-1.5">
<label class="text-muted-foreground text-xs font-medium">Department</label>
<Select v-model="department">
<SelectTrigger size="sm" class="w-full text-xs">
<SelectValue placeholder="Department" />
</SelectTrigger>
<SelectContent>
<SelectItem value="platform">Platform Infrastructure</SelectItem>
<SelectItem value="billing">Billing & Subscriptions</SelectItem>
<SelectItem value="core_api">Core API Support</SelectItem>
<SelectItem value="security">Security & Compliance</SelectItem>
</SelectContent>
</Select>
</div>
<!-- Priority -->
<div class="space-y-1.5">
<label class="text-muted-foreground text-xs font-medium">Priority</label>
<Select v-model="ticketPriority">
<SelectTrigger size="sm" class="w-full text-xs">
<SelectValue placeholder="Priority" />
</SelectTrigger>
<SelectContent>
<SelectItem value="urgent">Urgent (P0)</SelectItem>
<SelectItem value="high">High (P1)</SelectItem>
<SelectItem value="medium">Medium (P2)</SelectItem>
<SelectItem value="low">Low (P3)</SelectItem>
</SelectContent>
</Select>
</div>
<Separator />
<!-- Tags Section -->
<div class="space-y-2">
<div class="flex items-center justify-between">
<span class="text-muted-foreground text-xs font-medium">Tags</span>
<button
v-if="!isAddingTag"
class="text-primary min-h-6 text-xs font-medium hover:underline"
@click="isAddingTag = true"
>
+ Add Tag
</button>
</div>
<div class="flex flex-wrap gap-1.5">
<span
v-for="tag in tags"
:key="tag"
class="bg-muted text-foreground inline-flex items-center gap-1 rounded-md px-2 py-0.5 text-xs"
>
<Tag class="text-muted-foreground size-3" />
{{ tag }}
<button
class="text-muted-foreground hover:text-foreground ml-0.5"
aria-label="Remove tag"
@click="removeTag(tag)"
>
<X class="size-3" />
</button>
</span>
</div>
<div v-if="isAddingTag" class="flex items-center gap-1.5 pt-1">
<Input
v-model="newTagInput"
placeholder="New tag..."
class="h-7 text-xs"
@keydown.enter.prevent="addTag"
/>
<Button size="sm" class="h-7 px-2 text-xs" @click="addTag">Add</Button>
<Button variant="ghost" size="sm" class="h-7 px-2 text-xs" @click="isAddingTag = false">Cancel</Button>
</div>
</div>
</CardContent>
</Card>
<!-- SLA & Metrics Card -->
<Card>
<CardHeader class="pb-3">
<div class="flex items-center justify-between">
<CardTitle class="text-sm font-semibold">SLA & Metrics</CardTitle>
<Badge variant="outline" class="text-xs font-medium">Active SLA</Badge>
</div>
</CardHeader>
<CardContent class="space-y-3 pt-0">
<dl class="space-y-3 text-xs">
<div class="flex items-center justify-between gap-2">
<div>
<dt class="text-foreground font-medium">First Response Time</dt>
<dd class="text-muted-foreground text-xs">Target: < 15m</dd>
</div>
<div class="text-right">
<span class="text-success font-semibold">8m</span>
<span class="text-muted-foreground block text-xs">7m ahead</span>
</div>
</div>
<Separator />
<div class="flex items-center justify-between gap-2">
<div>
<dt class="text-foreground font-medium">Target Resolution</dt>
<dd class="text-muted-foreground text-xs">Target: 4h (Elapsed: 3h 18m)</dd>
</div>
<div class="text-right">
<span class="text-warning font-semibold">42m</span>
<span class="text-muted-foreground block text-xs">remaining</span>
</div>
</div>
<Separator />
<div class="flex items-center justify-between gap-2">
<div>
<dt class="text-foreground font-medium">CSAT Prediction</dt>
<dd class="text-muted-foreground text-xs">Based on sentiment analysis</dd>
</div>
<Badge variant="secondary" class="font-medium">98% High</Badge>
</div>
<Separator />
<div class="flex items-center justify-between gap-2">
<dt class="text-muted-foreground flex items-center gap-1.5">
<Globe class="size-3.5" />
Source Channel
</dt>
<dd class="text-foreground font-medium">Web Portal</dd>
</div>
<div class="flex items-center justify-between gap-2">
<dt class="text-muted-foreground flex items-center gap-1.5">
<ShieldAlert class="size-3.5" />
Escalation Tier
</dt>
<dd class="text-foreground font-medium">Tier 2 Support</dd>
</div>
</dl>
</CardContent>
</Card>
</aside>
</div>
</div>
</template>
Raw manifest:https://uipkge.dev/r/vue/support-ticket-detail.json
