Customer support ticket conversation thread, SLA monitor & staff workbench with internal notes, canned response macros, and customer metadata sidebar.
Also available for Vue ->$pnpm dlx shadcn@latest add https://uipkge.dev/r/react/support-ticket-detail.json$npx shadcn@latest add https://uipkge.dev/r/react/support-ticket-detail.json$yarn dlx shadcn@latest add https://uipkge.dev/r/react/support-ticket-detail.json$bunx shadcn@latest add https://uipkge.dev/r/react/support-ticket-detail.jsonnpx shadcn@latest add @uipkge-react/support-ticket-detailInstalls to:components/blocks/Type aliases exported from this item's source. Use these to shape the data you pass in.
ThreadMessageinterface ThreadMessage {
id: string
authorName: string
authorRole: string
avatarText: string
badgeText: string
badgeVariant?: 'default' | 'secondary' | 'outline' | 'destructive' | 'success' | 'warning' | 'info'
timestamp: string
isInternal: boolean
content: string
}'use client'
import * as React from 'react'
import {
AlertCircle,
AlertTriangle,
ArrowUpRight,
Bold,
Check,
CheckCheck,
CheckCircle2,
ChevronRight,
Clock,
Code,
Copy,
Download,
Eye,
FileCode2,
Globe,
ImageIcon,
Italic,
Link2,
Lock,
MessageSquare,
Paperclip,
Plus,
Send,
ShieldAlert,
Tag,
X,
} from 'lucide-react'
import { Avatar, AvatarFallback, AvatarImage } from '@/components/ui/avatar'
import { Badge } from '@/components/ui/badge'
import { Button } from '@/components/ui/button'
import { Card, CardContent, CardDescription, CardHeader, CardTitle } from '@/components/ui/card'
import { Input } from '@/components/ui/input'
import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from '@/components/ui/select'
import { Separator } from '@/components/ui/separator'
import { Tabs, TabsList, TabsTrigger } from '@/components/ui/tabs'
import { Textarea } from '@/components/ui/textarea'
interface ThreadMessage {
id: string
authorName: string
authorRole: string
avatarText: string
badgeText: string
badgeVariant?: 'default' | 'secondary' | 'outline' | 'destructive' | 'success' | 'warning' | 'info'
timestamp: string
isInternal: boolean
content: string
}
const cannedMacros = [
{
id: 'ssl-guide',
name: 'SSL Guide',
text: `Hi Sarah,\n\nTo resolve the ACME challenge issue, please ensure your DNS provider includes the following CAA record:\n\n0 issue "letsencrypt.org"\n\nOnce added, DNS propagation typically takes 2-5 minutes, after which you can re-run verification in your domain dashboard.`,
},
{
id: 'request-logs',
name: 'Request logs',
text: `Hi Sarah,\n\nCould you please provide the full HAR export and debug network logs from your browser console during the SSL verification attempt? This will help us trace the challenge request.`,
},
{
id: 'refund-confirmation',
name: 'Refund confirmation',
text: `Hi Sarah,\n\nWe have processed the billing adjustment for your dedicated SSL add-on. You will see the credit reflected on your next statement.`,
},
]
export function SupportTicketDetail() {
const [ticketStatus, setTicketStatus] = React.useState('in_progress')
const [ticketPriority, setTicketPriority] = React.useState('high')
const [assignedAgent, setAssignedAgent] = React.useState('elena_martinez')
const [department, setDepartment] = React.useState('platform')
const [composerTab, setComposerTab] = React.useState<'public' | 'internal'>('public')
const [replyDraft, setReplyDraft] = React.useState('')
const [selectedMacro, setSelectedMacro] = React.useState('')
const [copiedLog, setCopiedLog] = React.useState(false)
const [tags, setTags] = React.useState(['ssl-certificate', 'custom-domain', 'acme-challenge', 'enterprise-tier'])
const [newTagInput, setNewTagInput] = React.useState('')
const [isAddingTag, setIsAddingTag] = React.useState(false)
const [dynamicMessages, setDynamicMessages] = React.useState<ThreadMessage[]>([])
function handleEscalate() {
setTicketStatus('escalated')
}
function handleResolve() {
setTicketStatus('resolved')
}
function handleSelectMacro(val: string) {
setSelectedMacro(val)
const macro = cannedMacros.find((m) => m.id === val)
if (macro) {
setReplyDraft(macro.text)
}
}
function applyFormat(type: 'bold' | 'code' | 'link') {
if (type === 'bold') {
setReplyDraft((prev) => (prev ? `${prev} **bold text**` : '**bold text**'))
} else if (type === 'code') {
setReplyDraft((prev) => (prev ? `${prev}\n\`\`\`\ncode snippet\n\`\`\`` : '```\ncode snippet\n```'))
} else if (type === 'link') {
setReplyDraft((prev) =>
prev ? `${prev} [link title](https://example.com)` : '[link title](https://example.com)',
)
}
}
function copyErrorLog() {
setCopiedLog(true)
setTimeout(() => {
setCopiedLog(false)
}, 2000)
}
function sendReply() {
const body = replyDraft.trim()
if (!body) return
const isInternal = composerTab === 'internal'
setDynamicMessages((prev) => [
...prev,
{
id: `msg-${Date.now()}`,
authorName: isInternal ? 'Alex Kim' : 'Elena Martinez',
authorRole: isInternal ? 'Senior DevOps' : 'Lead Support Engineer',
avatarText: isInternal ? 'AK' : 'EM',
badgeText: isInternal ? 'Internal Note - Only visible to team' : 'Support Engineer',
badgeVariant: isInternal ? 'warning' : 'default',
timestamp: 'Just now',
isInternal,
content: body,
},
])
setReplyDraft('')
setSelectedMacro('')
}
function sendAndSolve() {
sendReply()
setTicketStatus('resolved')
}
function addTag() {
const t = newTagInput.trim().toLowerCase()
if (t && !tags.includes(t)) {
setTags((prev) => [...prev, t])
}
setNewTagInput('')
setIsAddingTag(false)
}
function removeTag(tagToRemove: string) {
setTags((prev) => prev.filter((t) => t !== tagToRemove))
}
return (
<div data-slot="support-ticket-detail" className="bg-background text-foreground w-full space-y-6">
{/* Ticket Header */}
<header className="bg-card rounded-xl border p-5 shadow-xs sm:p-6">
<div className="flex flex-col gap-4">
{/* Top Breadcrumb & Actions Row */}
<div className="flex flex-wrap items-center justify-between gap-3">
<div className="text-muted-foreground flex items-center gap-1.5 text-xs">
<span>Support</span>
<ChevronRight className="size-3.5" />
<span>Tickets</span>
<ChevronRight className="size-3.5" />
<span className="text-foreground font-mono font-medium">#TICK-8492</span>
</div>
<div className="flex items-center gap-2">
<Button variant="outline" size="sm" className="gap-1.5 text-xs font-medium" onClick={handleEscalate}>
<AlertTriangle className="text-warning size-3.5" />
Escalate
</Button>
<Button size="sm" className="gap-1.5 text-xs font-medium" onClick={handleResolve}>
<CheckCircle2 className="size-3.5" />
Resolve Ticket
</Button>
</div>
</div>
{/* Ticket Title & Metadata */}
<div className="space-y-1.5">
<div className="flex flex-wrap items-center gap-2">
<span className="text-muted-foreground font-mono text-xs font-bold tracking-tight">#TICK-8492</span>
<h1 className="text-foreground text-lg font-bold tracking-tight sm:text-xl">
Cannot configure custom domain SSL certificate
</h1>
</div>
<p className="text-muted-foreground text-xs">
Opened 2 hours ago by <span className="text-foreground font-medium">Sarah Davis</span> (Acme Corp) via Web
Portal
</p>
</div>
<Separator />
{/* Status Badges & SLA Strip */}
<div className="flex flex-wrap items-center gap-3">
<Badge variant="destructive" className="gap-1 font-medium">
<AlertCircle className="size-3" />
High Priority
</Badge>
<div className="w-44">
<Select value={ticketStatus} onValueChange={setTicketStatus}>
<SelectTrigger size="sm" className="h-7 text-xs font-medium">
<SelectValue placeholder="Status" />
</SelectTrigger>
<SelectContent>
<SelectItem value="in_progress">
<span className="flex items-center gap-1.5">
<span className="bg-warning size-2 rounded-full" />
In Progress
</span>
</SelectItem>
<SelectItem value="waiting_on_customer">
<span className="flex items-center gap-1.5">
<span className="bg-info size-2 rounded-full" />
Waiting on Customer
</span>
</SelectItem>
<SelectItem value="escalated">
<span className="flex items-center gap-1.5">
<span className="bg-destructive size-2 rounded-full" />
Escalated
</span>
</SelectItem>
<SelectItem value="resolved">
<span className="flex items-center gap-1.5">
<span className="bg-success size-2 rounded-full" />
Resolved
</span>
</SelectItem>
</SelectContent>
</Select>
</div>
<div className="border-warning/30 bg-warning/10 text-warning inline-flex items-center gap-1.5 rounded-full border px-2.5 py-1 text-xs font-medium">
<Clock className="size-3.5" />
<span>SLA: 42m remaining</span>
</div>
<Badge variant="outline" className="text-muted-foreground text-xs">
SSL & Custom Domains
</Badge>
</div>
</div>
</header>
{/* 2-Column Workspace */}
<div className="grid grid-cols-1 gap-6 lg:grid-cols-12">
{/* Left Column: Conversation Thread & Composer (2/3) */}
<main className="space-y-6 lg:col-span-8">
{/* Message 1: Customer Initial Request */}
<article className="bg-card rounded-xl border p-5 shadow-xs sm:p-6">
<div className="flex items-start justify-between gap-3">
<div className="flex items-center gap-3">
<Avatar className="size-10">
<AvatarFallback className="bg-primary/10 text-primary text-xs font-semibold">SD</AvatarFallback>
</Avatar>
<div>
<div className="flex items-center gap-2">
<span className="text-foreground text-sm font-semibold">Sarah Davis</span>
<Badge variant="secondary" className="text-xs font-normal">
Customer
</Badge>
</div>
<p className="text-muted-foreground text-xs">VP of Engineering · Acme Corp ([email protected])</p>
</div>
</div>
<time className="text-muted-foreground text-xs whitespace-nowrap">Today, 09:14 AM (2h ago)</time>
</div>
<div className="text-foreground/90 mt-4 space-y-3.5 text-sm leading-relaxed">
<p>
We are attempting to configure our custom apex domain{' '}
<code className="bg-muted text-foreground rounded px-1.5 py-0.5 font-mono text-xs">
api.acme-corp.io
</code>{' '}
on our production cluster, but automated SSL certificate provisioning fails repeatedly during the ACME
DNS-01 verification challenge.
</p>
<p>
We verified that the CNAME and DNS TXT records exist in our Cloudflare dashboard, but the challenge
validation daemon continues to time out after 10 minutes with the stderr log below:
</p>
{/* Error Code Block Placeholder */}
<div className="overflow-hidden rounded-lg border bg-zinc-950 text-zinc-100">
<div className="text-muted-foreground flex items-center justify-between border-b border-zinc-800 bg-zinc-900/90 px-3.5 py-2 text-xs">
<div className="flex items-center gap-2">
<FileCode2 className="text-destructive size-3.5" />
<span className="font-mono text-xs">acme-provisioner-stderr.log</span>
</div>
<Button
variant="ghost"
size="sm"
className="h-6 gap-1 px-2 text-xs text-zinc-300 hover:bg-zinc-800 hover:text-zinc-100"
onClick={copyErrorLog}
>
<Copy className="size-3" />
{copiedLog ? 'Copied' : 'Copy log'}
</Button>
</div>
<pre className="overflow-x-auto p-3.5 font-mono text-xs leading-relaxed text-zinc-300">
<code>{`[2026-10-24T09:12:44Z] [SSL: CERTIFICATE_VERIFY_FAILED] ACME challenge failed for _acme-challenge.api.acme-corp.io
[2026-10-24T09:13:58Z] DNS TXT record validation timed out after 600s. Response status: 400 Bad Request
[2026-10-24T09:14:02Z] Detail: CAA record restriction on 'acme-corp.io' prevented Let's Encrypt issuance.`}</code>
</pre>
</div>
{/* Screenshot / Attachment Placeholder */}
<div className="bg-muted/40 rounded-lg border p-3">
<div className="flex items-center justify-between gap-3">
<div className="flex min-w-0 items-center gap-2.5">
<div className="bg-background flex size-9 shrink-0 items-center justify-center rounded-md border">
<ImageIcon className="text-muted-foreground size-4" />
</div>
<div className="min-w-0">
<p className="text-foreground truncate text-xs font-medium">cloudflare-dns-settings.png</p>
<p className="text-muted-foreground text-xs">1.4 MB · PNG Image Screenshot</p>
</div>
</div>
<div className="flex items-center gap-1">
<Button variant="ghost" size="sm" className="h-7 text-xs">
<Eye className="size-3.5" />
Preview
</Button>
<Button aria-label="Download attachment" variant="ghost" size="sm" className="h-7 text-xs">
<Download className="size-3.5" />
Download
</Button>
</div>
</div>
</div>
</div>
</article>
{/* Message 2: Internal Staff Note (distinct yellow/amber tint background) */}
<article className="border-warning/30 bg-warning/10 dark:bg-warning/10 rounded-xl border p-5 shadow-xs sm:p-6">
<div className="flex items-start justify-between gap-3">
<div className="flex items-center gap-3">
<Avatar className="size-10">
<AvatarFallback className="bg-warning/20 text-warning text-xs font-semibold">AK</AvatarFallback>
</Avatar>
<div>
<div className="flex items-center gap-2">
<span className="text-foreground text-sm font-semibold">Alex Kim</span>
<Badge
variant="outline"
className="border-warning/40 bg-warning/20 text-warning gap-1 text-xs font-medium"
>
<Lock className="size-3" />
Internal Note - Only visible to team
</Badge>
</div>
<p className="text-muted-foreground text-xs">Senior DevOps Engineer · Tier 2 Infrastructure</p>
</div>
</div>
<time className="text-muted-foreground text-xs whitespace-nowrap">Today, 09:35 AM (1h ago)</time>
</div>
<div className="text-foreground/90 mt-4 space-y-2 text-sm leading-relaxed">
<p>
Checked Cloudflare DNS propagation on their nameservers via{' '}
<code className="text-foreground bg-warning/20 rounded px-1 py-0.5 font-mono text-xs">
dig CAA acme-corp.io
</code>
. Looks like their root zone has a CAA record restricting certificate issuance strictly to DigiCert (
<code className="text-foreground bg-warning/20 rounded px-1 py-0.5 font-mono text-xs">
0 issue "digicert.com"
</code>
), while our automated ACME pipeline requests Let's Encrypt certificates.
</p>
<p>
If they add{' '}
<code className="text-foreground bg-warning/20 rounded px-1 py-0.5 font-mono text-xs">
0 issue "letsencrypt.org"
</code>{' '}
to their DNS CAA records, the validation handshake will complete within 2 minutes.
</p>
</div>
</article>
{/* Message 3: Agent response */}
<article className="bg-card rounded-xl border p-5 shadow-xs sm:p-6">
<div className="flex items-start justify-between gap-3">
<div className="flex items-center gap-3">
<Avatar className="size-10">
<AvatarFallback className="bg-primary text-primary-foreground text-xs font-semibold">
EM
</AvatarFallback>
</Avatar>
<div>
<div className="flex items-center gap-2">
<span className="text-foreground text-sm font-semibold">Elena Martinez</span>
<Badge className="text-xs font-normal">Support Engineer</Badge>
</div>
<p className="text-muted-foreground text-xs">Lead Support Engineer · UIPKGE Staff</p>
</div>
</div>
<time className="text-muted-foreground text-xs whitespace-nowrap">Today, 09:48 AM (45m ago)</time>
</div>
<div className="text-foreground/90 mt-4 space-y-3 text-sm leading-relaxed">
<p>
Hi Sarah, thank you for providing the detailed error log! We analyzed the ACME challenge failure and
identified that your apex domain's DNS CAA records currently block Let's Encrypt certificate
issuance.
</p>
<p>Please follow these step-by-step instructions to enable Let's Encrypt validation:</p>
<ol className="text-foreground/90 list-inside list-decimal space-y-1.5 pl-1 text-xs sm:text-sm">
<li>
Log in to your Cloudflare DNS dashboard for{' '}
<code className="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">acme-corp.io</code>.
</li>
<li>
Navigate to <strong>DNS Settings</strong> → <strong>Add Record</strong>.
</li>
<li>
Select <strong>CAA</strong>, set Flag to{' '}
<code className="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">0</code>, Tag to{' '}
<code className="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">issue</code>, and Value to{' '}
<code className="bg-muted rounded px-1.5 py-0.5 font-mono text-xs">"letsencrypt.org"</code>.
</li>
<li>Allow up to 2 minutes for DNS TTL cache propagation across edge resolvers.</li>
<li>
Return to your cluster settings dashboard and click <strong>Retry Verification</strong>.
</li>
</ol>
<p>
Feel free to reply directly once you've saved the record, and we'll monitor the validation
handshake from our side!
</p>
</div>
</article>
{/* Dynamic User Messages */}
{dynamicMessages.map((msg) => (
<article
key={msg.id}
className={`rounded-xl border p-5 shadow-xs sm:p-6 ${
msg.isInternal ? 'border-warning/30 bg-warning/10' : 'bg-card'
}`}
>
<div className="flex items-start justify-between gap-3">
<div className="flex items-center gap-3">
<Avatar className="size-10">
<AvatarFallback
className={`text-xs font-semibold ${
msg.isInternal ? 'bg-warning/20 text-warning' : 'bg-primary text-primary-foreground'
}`}
>
{msg.avatarText}
</AvatarFallback>
</Avatar>
<div>
<div className="flex items-center gap-2">
<span className="text-foreground text-sm font-semibold">{msg.authorName}</span>
<Badge
variant={msg.isInternal ? 'outline' : 'default'}
className={
msg.isInternal
? 'border-warning/40 bg-warning/20 text-warning gap-1 text-xs font-medium'
: 'text-xs font-normal'
}
>
{msg.isInternal && <Lock className="size-3" />}
{msg.badgeText}
</Badge>
</div>
<p className="text-muted-foreground text-xs">{msg.authorRole}</p>
</div>
</div>
<time className="text-muted-foreground text-xs whitespace-nowrap">{msg.timestamp}</time>
</div>
<div className="text-foreground/90 mt-4 text-sm leading-relaxed whitespace-pre-wrap">{msg.content}</div>
</article>
))}
{/* Reply Box Composer */}
<section className="bg-card overflow-hidden rounded-xl border shadow-xs">
<Tabs
value={composerTab}
onValueChange={(v) => setComposerTab(v as 'public' | 'internal')}
defaultValue="public"
>
{/* Composer Header with Tabs & Macro Dropdown */}
<div className="bg-muted/30 flex flex-wrap items-center justify-between gap-3 border-b px-4 py-2.5">
<TabsList className="h-8">
<TabsTrigger value="public" className="gap-1.5 text-xs">
<MessageSquare className="size-3.5" />
Public Reply
</TabsTrigger>
<TabsTrigger value="internal" className="gap-1.5 text-xs">
<Lock className="size-3.5" />
Internal Note
</TabsTrigger>
</TabsList>
{/* Canned Responses / Macros Dropdown */}
<div className="w-48">
<Select value={selectedMacro} onValueChange={handleSelectMacro}>
<SelectTrigger size="sm" className="h-8 text-xs">
<SelectValue placeholder="Canned macro..." />
</SelectTrigger>
<SelectContent>
{cannedMacros.map((macro) => (
<SelectItem key={macro.id} value={macro.id}>
{macro.name}
</SelectItem>
))}
</SelectContent>
</Select>
</div>
</div>
<div className="space-y-3 p-4">
{/* Rich Formatting Toolbar */}
<div className="text-muted-foreground flex items-center gap-1 border-b pb-2">
<Button
variant="ghost"
size="icon"
className="size-7"
aria-label="Format bold"
onClick={() => applyFormat('bold')}
>
<Bold className="size-3.5" />
</Button>
<Button
variant="ghost"
size="icon"
className="size-7"
aria-label="Format italic"
onClick={() => applyFormat('bold')}
>
<Italic className="size-3.5" />
</Button>
<Button
variant="ghost"
size="icon"
className="size-7"
aria-label="Format code"
onClick={() => applyFormat('code')}
>
<Code className="size-3.5" />
</Button>
<Button
variant="ghost"
size="icon"
className="size-7"
aria-label="Insert link"
onClick={() => applyFormat('link')}
>
<Link2 className="size-3.5" />
</Button>
<Separator orientation="vertical" className="mx-1 h-4" />
<Button variant="ghost" size="icon" className="size-7" aria-label="Attach file">
<Paperclip className="size-3.5" />
</Button>
<span className="text-muted-foreground ml-auto text-xs">Markdown supported</span>
</div>
{/* Textarea with dynamic background if internal note */}
<Textarea
value={replyDraft}
onValueChange={(v) => setReplyDraft(v)}
placeholder={
composerTab === 'public'
? 'Write a public reply to Sarah Davis...'
: 'Add an internal note only visible to team members...'
}
rows={4}
className={`resize-y text-sm ${
composerTab === 'internal' ? 'border-warning/30 bg-warning/5 focus-visible:ring-warning/20' : ''
}`}
/>
{/* Composer Actions */}
<div className="flex flex-wrap items-center justify-between gap-3 pt-1">
<div className="text-muted-foreground flex items-center gap-2 text-xs">
<Paperclip className="size-3.5" />
<span>Attachments up to 25MB</span>
</div>
<div className="flex items-center gap-2">
{composerTab === 'public' && (
<Button
variant="outline"
size="sm"
className="gap-1.5 text-xs"
disabled={!replyDraft.trim()}
onClick={sendAndSolve}
>
<CheckCheck className="size-3.5" />
Send & Mark Solved
</Button>
)}
<Button size="sm" className="gap-1.5 text-xs" disabled={!replyDraft.trim()} onClick={sendReply}>
<Send className="size-3.5" />
{composerTab === 'public' ? 'Send Reply' : 'Add Internal Note'}
</Button>
</div>
</div>
</div>
</Tabs>
</section>
</main>
{/* Right Column: Customer & Ticket Metadata Sidebar (1/3) */}
<aside className="space-y-6 lg:col-span-4">
{/* Customer Info Card */}
<Card>
<CardHeader className="pb-3">
<div className="flex items-start justify-between gap-2">
<div className="flex items-center gap-3">
<Avatar className="size-11">
<AvatarFallback className="bg-primary/10 text-primary text-sm font-semibold">SD</AvatarFallback>
</Avatar>
<div>
<CardTitle className="text-sm font-semibold">Sarah Davis</CardTitle>
<CardDescription className="text-xs">VP of Engineering</CardDescription>
</div>
</div>
<Badge variant="default" className="text-xs font-medium">
Enterprise
</Badge>
</div>
</CardHeader>
<CardContent className="space-y-3 pt-0">
<Separator />
<dl className="space-y-2.5 text-xs">
<div className="flex items-center justify-between gap-2">
<dt className="text-muted-foreground">Company</dt>
<dd className="text-foreground font-medium">Acme Corp</dd>
</div>
<div className="flex items-center justify-between gap-2">
<dt className="text-muted-foreground">Email</dt>
<dd className="text-foreground max-w-[180px] truncate font-medium">[email protected]</dd>
</div>
<div className="flex items-center justify-between gap-2">
<dt className="text-muted-foreground">Total Tickets</dt>
<dd className="text-foreground font-medium tabular-nums">12 (10 resolved)</dd>
</div>
<div className="flex items-center justify-between gap-2">
<dt className="text-muted-foreground">Customer Since</dt>
<dd className="text-foreground font-medium">Jan 2024</dd>
</div>
<div className="flex items-center justify-between gap-2">
<dt className="text-muted-foreground">SLA Plan</dt>
<dd className="text-foreground font-medium">1h Critical Response</dd>
</div>
<div className="flex items-center justify-between gap-2">
<dt className="text-muted-foreground">Timezone</dt>
<dd className="text-foreground font-medium">America/Los_Angeles (UTC-7)</dd>
</div>
</dl>
<Separator />
<Button variant="outline" size="sm" className="w-full justify-center gap-1.5 text-xs">
View Customer in CRM
<ArrowUpRight className="size-3.5" />
</Button>
</CardContent>
</Card>
{/* Ticket Attributes Card */}
<Card>
<CardHeader className="pb-3">
<CardTitle className="text-sm font-semibold">Ticket Attributes</CardTitle>
</CardHeader>
<CardContent className="space-y-4 pt-0">
{/* Assigned Agent */}
<div className="space-y-1.5">
<label className="text-muted-foreground text-xs font-medium">Assigned Agent</label>
<Select value={assignedAgent} onValueChange={setAssignedAgent}>
<SelectTrigger size="sm" className="w-full text-xs">
<SelectValue placeholder="Select Agent" />
</SelectTrigger>
<SelectContent>
<SelectItem value="elena_martinez">Elena Martinez (DevOps)</SelectItem>
<SelectItem value="alex_kim">Alex Kim (Tier 2)</SelectItem>
<SelectItem value="marcus_vance">Marcus Vance (Platform)</SelectItem>
<SelectItem value="unassigned">Unassigned</SelectItem>
</SelectContent>
</Select>
</div>
{/* Department */}
<div className="space-y-1.5">
<label className="text-muted-foreground text-xs font-medium">Department</label>
<Select value={department} onValueChange={setDepartment}>
<SelectTrigger size="sm" className="w-full text-xs">
<SelectValue placeholder="Department" />
</SelectTrigger>
<SelectContent>
<SelectItem value="platform">Platform Infrastructure</SelectItem>
<SelectItem value="billing">Billing & Subscriptions</SelectItem>
<SelectItem value="core_api">Core API Support</SelectItem>
<SelectItem value="security">Security & Compliance</SelectItem>
</SelectContent>
</Select>
</div>
{/* Priority */}
<div className="space-y-1.5">
<label className="text-muted-foreground text-xs font-medium">Priority</label>
<Select value={ticketPriority} onValueChange={setTicketPriority}>
<SelectTrigger size="sm" className="w-full text-xs">
<SelectValue placeholder="Priority" />
</SelectTrigger>
<SelectContent>
<SelectItem value="urgent">Urgent (P0)</SelectItem>
<SelectItem value="high">High (P1)</SelectItem>
<SelectItem value="medium">Medium (P2)</SelectItem>
<SelectItem value="low">Low (P3)</SelectItem>
</SelectContent>
</Select>
</div>
<Separator />
{/* Tags Section */}
<div className="space-y-2">
<div className="flex items-center justify-between">
<span className="text-muted-foreground text-xs font-medium">Tags</span>
{!isAddingTag && (
<button
className="text-primary min-h-6 text-xs font-medium hover:underline"
onClick={() => setIsAddingTag(true)}
>
+ Add Tag
</button>
)}
</div>
<div className="flex flex-wrap gap-1.5">
{tags.map((tag) => (
<span
key={tag}
className="bg-muted text-foreground inline-flex items-center gap-1 rounded-md px-2 py-0.5 text-xs"
>
<Tag className="text-muted-foreground size-3" />
{tag}
<button
className="text-muted-foreground hover:text-foreground ml-0.5"
aria-label="Remove tag"
onClick={() => removeTag(tag)}
>
<X className="size-3" />
</button>
</span>
))}
</div>
{isAddingTag && (
<div className="flex items-center gap-1.5 pt-1">
<Input
value={newTagInput}
onChange={(e) => setNewTagInput(e.target.value)}
placeholder="New tag..."
className="h-7 text-xs"
onKeyDown={(e) => {
if (e.key === 'Enter') {
e.preventDefault()
addTag()
}
}}
/>
<Button size="sm" className="h-7 px-2 text-xs" onClick={addTag}>
Add
</Button>
<Button
variant="ghost"
size="sm"
className="h-7 px-2 text-xs"
onClick={() => setIsAddingTag(false)}
>
Cancel
</Button>
</div>
)}
</div>
</CardContent>
</Card>
{/* SLA & Metrics Card */}
<Card>
<CardHeader className="pb-3">
<div className="flex items-center justify-between">
<CardTitle className="text-sm font-semibold">SLA & Metrics</CardTitle>
<Badge variant="outline" className="text-xs font-medium">
Active SLA
</Badge>
</div>
</CardHeader>
<CardContent className="space-y-3 pt-0">
<dl className="space-y-3 text-xs">
<div className="flex items-center justify-between gap-2">
<div>
<dt className="text-foreground font-medium">First Response Time</dt>
<dd className="text-muted-foreground text-xs">Target: < 15m</dd>
</div>
<div className="text-right">
<span className="text-success font-semibold">8m</span>
<span className="text-muted-foreground block text-xs">7m ahead</span>
</div>
</div>
<Separator />
<div className="flex items-center justify-between gap-2">
<div>
<dt className="text-foreground font-medium">Target Resolution</dt>
<dd className="text-muted-foreground text-xs">Target: 4h (Elapsed: 3h 18m)</dd>
</div>
<div className="text-right">
<span className="text-warning font-semibold">42m</span>
<span className="text-muted-foreground block text-xs">remaining</span>
</div>
</div>
<Separator />
<div className="flex items-center justify-between gap-2">
<div>
<dt className="text-foreground font-medium">CSAT Prediction</dt>
<dd className="text-muted-foreground text-xs">Based on sentiment analysis</dd>
</div>
<Badge variant="secondary" className="font-medium">
98% High
</Badge>
</div>
<Separator />
<div className="flex items-center justify-between gap-2">
<dt className="text-muted-foreground flex items-center gap-1.5">
<Globe className="size-3.5" />
Source Channel
</dt>
<dd className="text-foreground font-medium">Web Portal</dd>
</div>
<div className="flex items-center justify-between gap-2">
<dt className="text-muted-foreground flex items-center gap-1.5">
<ShieldAlert className="size-3.5" />
Escalation Tier
</dt>
<dd className="text-foreground font-medium">Tier 2 Support</dd>
</div>
</dl>
</CardContent>
</Card>
</aside>
</div>
</div>
)
}
Raw manifest:https://uipkge.dev/r/react/support-ticket-detail.json
